1. How can I get World Calling Cards
2. How many calls can I make using a World Calling Card?
3. Can I use same calling card account number on more than one computer?
4. Can my card be used by someone else ?
5. Can I get a refund if I lose or damage my Prepaid Card?
6. Can I check the previous calls made and the balance left in my calling card?
7. Where can I call?
8. How long is my card valid for and when shall it expire?

1. Are their any instruments available, which I can use to make calls rather than using a PC?
2. What kind of a PC do I need to use World Calling Card?
3. Why do I require a web browser?
4. Which Internet browser can I use?
5. What is a Dialer and why do I require it?
6. How do I make a phone call?
7. Do I need to logon to www.nayumaonline.com each time I want to make a call?
8. How can I improve the sound quality of the call?
9. How can I improve the echo on my PC-to-Phone calls?
10. Why do I get a distorted or choppy sound sometimes?
11. I get a busy tone after my call is connected, what is the cause?
12. How can I improve the sound quality?

1. How can I get World Calling Cards?
   Prepaid Calling Cards are available with our dealers across the country or alternatively you can buy card online also from buy online option.
2. How many calls can I make using a World Calling Card?
   You can make as many calls as you like until your calling credits run out.
3. Can I use same calling card account number on more than one computer?
   Yes. Prepaid calls can be made from any computer (office or home etc ). In case you are using a shared computer on a public network (cyber café), make sure you remove the account and pin number.
4. Can my card be used by someone else?
   Yes. Since the calling cards are user independent, others can also use your card.
5. Can I get a refund if I lose or damage my Prepaid Card?
   No. Once you have bought a Prepaid card you are responsible for the safety and security of your calling card as well as account number and PIN.
6. Can I check the previous calls made and the balance left in my calling card?
   Yes. Click on the Check Usage link. You can check your call details as well as balance status.
7. Where can I call?
   You can make calls anywhere across the globe but no domestic calls
8. How long is my card valid for and when shall it expire?

Validity of Calling Card: The validity period starts from the first billable call made by the user. After this the card shall expire on its due expiry date, immaterial of the fact that the user still has telephony minutes/ amount subsisting in the card.

Validity After Recharging: In case a user has a card valid for example: a period of three months for the amount of Rs. 50/- and is recharged within the validity period, then this consequent recharging will extend the validity of the card for another three months from the date of recharging.

You can make a voice call from a PC to another PC within and outside India, but from a PC to a phone is not permitted within India, only outside India.
Please note you are bound by our Terms and Conditions while availing our service.
 

1. Are their any instruments available, which I can use to make calls rather than using a PC?
   Yes. There is a special hardware, which can be substituted for a PC to make international calls. Please call customercare for details.
2. What kind of a PC do I need to use World Calling Card?
   Your PC should have the following configuration:

3. Why do I require a web browser?
   You need to connect to www.nayumaonline.com and download the dialer used for making international calls. You need the browser to get connected to the website. www.nayumaonline.com regularly updates the information available for users including adding onto the list of frequently asked questions where you may find answers to most of your questions. So do login regularly.
4. Which Internet browser can I use?
   The World Calling Card Internet Telephony works best with Microsoft Internet Explorer 5.0 & above or Netscape Navigator 4.5 and above. Also, make sure you set your Preferences to accept cookies.
5. What is a Dialer and why do I require it?
   A Dialer is a software program, which will enable you to make your international calls from your PC. You need to download the Dialer only once (unless there is an updated version in which case you will be requested to download the new Dialer).
6. How do I make a phone call?
   After you log in with your World Calling Card Account ID and password, the World Calling Card applet will pop up. Dial the phone number you want to call by clicking the numbers on the keypad. You can also click on the phone number display box to set the cursor and use your keyboard to type the phone number.
   Click the "Send" button or press "Enter" on your keyboard to dial the number.
   Adjust the speaker and microphone volume with the slider buttons on the dialer keypad.
   Hang up by clicking the keypad's "End" button.
   To Redial, click on the "Send" button to recall the last phone number dialed. The number will be inserted in the phone number display box. Click on "Send" again to place the call.
7. Do I need to logon to www.nayumaonline.com each time I want to make a call?
   No, you need to connect to www.nayumaonline.com only for downloading the Dialer and to get more information about PC-to-Phone. You can make calls from the Dialer without logging on to www.nayumaonline.com every time.
8. How can I improve the sound quality of the call?
   One of the factors that can affect sound quality is the Internet bandwidth available during your call. Try to avoid making calls during peak Internet usage hours when traffic is high. Another tip is to use a headset with a built-in microphone. This will help eliminate echo and ensure better sound. Adjust the microphone volume so that your speech is not too loud.
9. How can I improve the echo on my PC-to-Phone calls?
   We recommend the following:
   
   a. Speak with a headset instead of a microphone.
   b. If you are using a microphone, hold it away from the speakers to avoid having the sound from your speakers recirculate into your microphone.
   c. Lower the volume on your speakers.
   d. Check with your sound card manufacturer to be sure you are using the latest drivers.
   e. Use a direct phone jack. A split line or extension cord between your phone jack and computer can enhance the echo.
10. Why do I get a distorted or choppy sound sometimes?
    The distorted or choppy sound is due to data packets of the speech being lost or dropped. This could be due to a bad Internet connection, low bandwidth, sound card problems, insufficient memory, or a slow CPU. Always ensure that the latest sound card driver is installed. It is advisable to close unnecessary programs to conserve memory and CPU load, when you use the Prepaid Calls Service. Try to make calls during non-peak hours to ensure better bandwidth.
11. I get a busy tone after my call is connected, what is the cause?
    It means that the phone number that you've dialed is engaged or busy. The phone gateway that the PC-to-Phone Service communicates with is unable to terminate the call automatically. Click hang up to terminate the call manually and try again later.
12. How can I improve the sound quality?
    Following are some recommendations that may help improve the sound quality of your calls.
    
    a. A high-quality full-duplex sound card, and be sure you are using the latest drivers (check with the sound card manufacturer).
    b. Using the cleanest (uninterrupted) and fastest Internet connection possible.
    c. Close as many browser windows and applications as possible.

Yap Phone FAQs

Q. What are the Yap Phone minimum system requirements?
A. Microsoft Windows 98 (2nd edition)
Microsoft Internet Explorer 4.x or higher; Netscape Navigator 4.x or higher ·
Pentium II 266 or higher
16 MB RAM (32 Recommended)
Internet access
28.8 kbps Internet speed or greater (higher speeds will improve the quality of the call)
Multimedia sound card
USB Port

Q. What Operating System is required for the Yap Phone?
A. The Yap Phone will operate with Windows 98 (2nd edition), Windows ME and Windows 2000. A software upgrade may be required for Windows ME and Windows 2000.

Q. I already use World Calling Card with speakers and a microphone. How would the Yap Phone enhance my Internet calling experience?
A. Yap Phone gives you a special feature of voice compression, which enhances the quality for both parties.

Q. I have already been using the World Calling Card service. Will I have to use any new software to use the Yap Phone?
A. You only need to download the yap phone driver & software by clicking this link  download

Q. Where do I plug in the Yap Phone?
A. The Yap Phone is a USB device that plugs into a USB port on your computer.

Q. How do I make a call on the Yap Phone?
A. After you log onto the Internet and launch the yap phone software and the Yap Phone software, there are three ways that you can place a call. You can:
1) Simply lift the device from its cradle and dial the number as you would on a regular phone and then press the "@" symbol on the Yap Phone
2) Dial the number with the keyboard and then press the "@" symbol on the Yap Phone
3) Use the mouse pointer to click on the number pad on the Net2Phone software and then press the "@" symbol on the Yap Phone.
Note: All calls made through Net2Phone should be dialed as if you are in that country, no matter where in the world you are located or calling.

Q. How do I check my account balance from the Yap Phone?
A. To check the balance remaining in your account, press the "$" button on the Yap Phone. The balance remaining will be displayed in the Yap Phone window.

Q. What does the "@" button do?
A. The "@" button is used to initiate a call. Press this button once you have entered the telephone number in order to start your call.

Q. During the installation, I am prompted for the Windows 98 CDROM. Is this necessary?
A. Yes. In some cases, Windows needs to access the USB drivers from the CDROM.

Q. The Yap Phone software opens every time I reboot my computer. Can I change this?
A. In order to stop the Yap Phone software from starting up every time you boot up the computer, you need to remove it from the Start Up menu. To do so, simply go to Start-->Settings-->Taskbar-->Remove. Then click on the startup menu to expand it, select the Yap Phone and click on "remove". This will not remove the software from your computer, but will stop the software from launching at start-up.

Q. Since I installed my Yap Phone, all of the sound from my computer is coming from the phone instead of my computer speakers.
A. In order to change your computer's sound setting back to the speakers, you need to go into to Start-->Settings-->Control Panel-->MultimediA. Make sure that the preferred device for playback and recording is your sound card and not the Yap Phone. If it is the Yap Phone, click on the drop down arrow and choose your sound card. Make sure to hit OK after you make any changes.
Q. When I dial a number on the Yap Phone, it does not appear on the Net2Phone GUI. What should I do?
A. If it does not appear, close the Net2Phone client software and launch it again. If this does not solve the problem, reboot your computer.

Q. Windows is recognizing my Yap Phone as a generic USB device, and not as a Yap Phone. What should I do?
A. If Windows sees the Yap Phone as a generic USB device, not as the Yap Phone, then you should first ensure that the software is installed correctly. You can do so by going to Start-->Run--> C:\Windows\Inf. When the folder opens, look for a file called "Yaploader". If the file is not there, reinstall the software.

Q. I have tried to reinstall the Yap Phone software and I continue to get an error about a dll file. What does that mean?
A. It means that the Yap Phone software is running while you are trying to reinstall it. Simply right click on the "at sign" (@) which is on the Windows Taskbar and select Exit from the menu.

Q. What should I do if I plugged in the Yap Phone before installing the software?
A. You must remove the listing for the unknown device from your system. To do this, you should right-click on My Computer and select Properties. In the system properties window, select the device manager tab and scroll down to other devices. If "unknown device" is listed, you should remove it. If there is no listing, scroll down further to Universal Serial Bus Controller. If there is a listing for "unknown USB device", it must be removed. This should allow you to continue to install the software, and then successfully attach the Yap Phone.

Q. When I installed the software, why was I not prompted for an account number and PIN?
A. If you had previously installed the Net2Phone software, your existing account number and PIN are being utilized by the new software.